Orders and fulfilment

This guide shows you how to find orders in your dashboard and move a paid sale from Paid through packing and shipping to delivery.

Before you start

• Sign in to your merchant dashboard.
• Your shop must be live with checkout enabled — preview shops may show test orders only.
• Have packing materials and any courier labels ready for orders you plan to ship today.

Find and open an order

1. Open Orders in the sidebar.
2. Choose a date range: Last 7 days, Last 30 days, or Last 90 days.
3. Filter by status (for example Paid, Ready for packing, Shipped) or leave All.
4. Click a row or View to open Order details.

The detail panel shows Ship to, Line items, totals, payment reference, delivery method, and tracking when available.

Move a paid order into packing

When payment is complete, the order status is Paid.

1. Open the order in Order details.
2. Click Ready for packing.

The order moves to the Packing queue (Fulfillment → Packing in the sidebar, or open Logistics for queue counts).

Pack the order

1. Open Packing.
2. Find the order (oldest first).
3. Optional: Open Packing list from More to print or check line items.
4. When the parcel is packed, click Packed.

The order moves to Ready to ship.

Ship the order

1. Open Ready to ship.
2. Find the packed order.
3. Click Ship when the parcel is handed to your courier or dispatch.

If your shop uses Courier Guy, labels and tracking links can appear on the order detail after shipping — open Label or Open tracking when shown.

Track parcels and deliveries

• Parcels — list of parcel records and their status.
• Deliveries — delivery tracking for shipped orders.
• Logistics — summary cards with counts for each queue; use Open queue to jump in.

Statuses progress roughly: Paid → Ready for packing → Ready for shipping → Shipped → Out for delivery → Delivered.

Good to know

• Orders shows the newest 50 matches for your date and status filter — narrow the filter if you need a specific order.
• Times on the orders list are in UTC.
• Use Refresh if you expect a new order and do not see it yet.
• If an order shows a sync error badge, contact your D4 contact — do not re-charge the customer.
• Sales shows revenue summaries; Payouts shows money settled to your bank via Paystack.

Next steps

• Inventory — keep stock accurate before busy periods
• Products — update catalog details
• Merchant dashboard — overview and fulfilment shortcuts
• Getting started — go-live checklist

Riv staff

Fulfilment status model and courier integration: internal fulfilment doc