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Merchant onboarding form
Complete this form before we set up your live shop. Your D4 contact keeps a signed copy and uses it to configure payments, shipping, and your storefront. If you already had a preview shop, use the same web address you agreed on the preview form.
Before you start
Gather your company details, bank account for payouts, dispatch address, and brand assets. Allow 20–30 minutes. You can save this page and return later.
For your D4 contact
| Field | Your answer |
|---|---|
| Date completed | |
| Completed by (sales rep) | |
| Deal or reference numberInternal tracking only |
Business details
| Field | Your answer |
|---|---|
| Legal entity name (as registered) | |
| Trading / brand name (if different) | |
| Company registration number (if applicable) | |
| VAT registration number | |
| VAT registered? | ☐ Yes ☐ No |
| Industry / vertical (e.g. electronics, farm stall, fashion) | |
| Brief business description (1–2 sentences) |
Your plan
Select one commerce tier.
| Tier | Monthly fee | Platform % | Product limit |
|---|---|---|---|
| Free | R0 → R150 | 10% | 20 |
| Lite | R699 | 8% | 100 |
| Starter | R2,000 | 7% | 500 |
| Growth | R3,000 | 6% | — |
| Business | R7,000 | 5% | Unlimited |
* Business tier includes dedicated back-office hosting. Other tiers use shared hosting; dedicated hosting is available as an add-on (~R3,000/mo) — ask your sales rep.
| Field | Your answer |
|---|---|
| Selected tier | ☐ Free ☐ Lite ☐ Starter ☐ Growth ☐ Business |
| Agreed monthly fee (if special deal) | R |
| Agreed platform fee % (if special deal) | % |
| Contract start date | |
| Billing contact name & email | |
| Dedicated back-office hosting?For staff who need direct back-office access | ☐ No ☐ Yes (add-on) ☐ Required (Business tier) |
| Back-office desk access for staff?Available with dedicated hosting only | ☐ No ☐ Yes |
Store identity
Your shop web address uses lowercase letters, numbers, and hyphens only. It must be unique on D4 Connect.
| Field | Your answer |
|---|---|
Preferred web address (first choice)e.g. my-shop → my-shop.d4connect.com | |
| Alternate web address (second choice) | |
| Store display name on storefront | |
| Had preview shop? Same web addressShould match your preview shop | ☐ N/A ☐ Yes: _______ |
| Custom domain desired? | ☐ No ☐ Yes: _________________ |
| Existing website URL (if any) |
Contacts
| Role | Full name | Phone / WhatsApp | |
|---|---|---|---|
| Business owner / signatory | |||
| Day-to-day store manager | |||
| Accounts / finance (invoicing) | |||
| Technical / IT contact (if any) |
Merchant dashboard sign-in
| Field | Your answer |
|---|---|
| Primary sign-in emailWe'll send an invite | |
| Backup admin email (optional) |
Storefront contact block (About page)
| Field | Your answer |
|---|---|
| Contact section title (e.g. "Contact us") | |
| Phone line 1 | |
| Phone line 2 (optional) | |
| WhatsApp (optional) | |
| Email(s) for customers | |
| Physical address for customers (if shown) |
Brand
| Field | Your answer |
|---|---|
| Logo file attached? | ☐ Yes ☐ No — URL: _________________ |
| Primary brand colour (hex or describe) | |
| Background colour | |
| Button colour (optional) | |
| Accent colour (optional) | |
| Heading font preference | ☐ Inter ☐ Roboto ☐ Open Sans ☐ Lato ☐ Other: _______ |
| Homepage headline | |
| Homepage subheadline | |
| Show product grid on homepage? | ☐ Yes ☐ No |
You confirm you own or have licence to use all brand assets supplied.
Store template
Pick the closest match — we can adjust later.
| Field | Your answer |
|---|---|
| Store style | ☐ Electronics & parts ☐ General retail ☐ Farm / local produce ☐ Styled vertical (fashion, food, etc.) |
| Reference sites you like (URLs) | |
| Anything to avoid in design? |
Payments
D4 uses Paystack split payments. You receive payouts to the bank account below.
| Field | Your answer |
|---|---|
| Settlement currency | ☐ ZAR ☐ Other: _______ |
| Business name on bank account | |
| Bank name | |
| Branch / universal branch code | |
| Account number | |
| Account type | ☐ Cheque ☐ Savings ☐ Transmission |
| Account holder matches legal entity? | ☐ Yes ☐ No — explain: _______ |
| Who bears Paystack processing fee? | ☐ D4 platform ☐ Merchant |
You confirm bank details are correct and authorised for settlement.
Shipping
Dispatch origin address
| Field | Your answer |
|---|---|
| Street address (line 1)Where orders ship from | |
| Suburb / area (optional) | |
| City | |
| Province / state | |
| Postal code | |
| CountryZA (default) |
Carrier setup
| Field | Your answer |
|---|---|
| Enable Courier Guy at checkout? | ☐ Yes ☐ No |
| Existing Courier Guy account? | ☐ Yes — account #: _______ ☐ No — D4 to assist |
| Enable Uber Direct (same-day)? | ☐ Yes ☐ No |
| Uber store ID (if known) | |
| Typical dispatch time (e.g. same day, 1–2 days) | |
| Free shipping threshold (if any) | R |
| Ships nationwide? | ☐ Yes ☐ No — regions: _______ |
Product catalog
You manage products in the merchant dashboard after launch.
| Field | Your answer |
|---|---|
| Estimated number of products at launch | |
| Estimated products within 12 months | |
| Number of product categories | |
| Products are primarily | ☐ Physical goods ☐ Digital ☐ Mix |
| Average selling price (rough) | R |
| Current catalog source | ☐ Manual ☐ CSV/spreadsheet ☐ POS ☐ Other system ☐ Other: _______ |
| Catalog file attached for import? | ☐ Yes ☐ No — follow-up date: _______ |
| Product images available? | ☐ Yes ☐ Partial ☐ No |
| Barcodes / product codes in use? | ☐ Yes ☐ No |
| Out-of-stock items hidden on storefront? | ☐ Yes ☐ No |
Services
Optional — skip if you only sell physical products.
| Field | Your answer |
|---|---|
| Offer bookable services (repairs, consultations, etc.)? | ☐ No ☐ Yes |
| If yes, list service types | |
| Typical appointment duration | |
| Who manages the booking calendar? |
Tax
| Field | Your answer |
|---|---|
| Prices shown on storefront are | ☐ Inclusive of VAT ☐ Exclusive of VAT |
| Multiple price lists needed? | ☐ No ☐ Yes — describe: _______ |
| Run specials / promotions at launch? | ☐ No ☐ Yes — describe: _______ |
Go-live
| Field | Your answer |
|---|---|
| Target go-live date | |
| Hard deadline / event driving launch? | |
| Who will manage the product catalog day-to-day? | |
| Training preference | ☐ Video call ☐ Written guide ☐ In-person |
| Post-launch support contact at your business | |
| Anything else we should know? |
Sign-off
By signing below, you confirm:
- Information provided is accurate, especially bank details and brand assets.
- You are authorised to enter this agreement on behalf of the business.
- You understand D4 Connect charges monthly fee + platform % per the agreed tier.
- You understand Paystack and Courier Guy charges are pass-through per agreement.
| Field | Your answer |
|---|---|
| Authorised signatory name | |
| Title / role | |
| Signature | |
| Date |
After you submit
- Your D4 contact reviews the form and confirms commercial terms.
- We configure your live shop, payments, shipping, and product catalog.
- You receive your live shop link and sign-in email for the merchant dashboard.
- We schedule training if requested.
Typical timeline: 3–7 business days from a complete form, depending on catalog size and integrations.
Questions? Contact your D4 sales rep.
Next steps
- Shop onboarding overview
- Preview intake form — if you only need a preview shop first
- Getting started — after your live shop is ready